Shipping & Returns
All orders for UPS Next Day, 2nd Day & 3 Day Select must be placed by 3 pm Central time in order to insure they are shipped the same day as ordered!
We ship UPS Ground orders within 1 to 3 business days in normal conditions, but order processing time may be longer if we experience extremely heavy order volume.
Priority Mail orders must be placed by 1 pm Central time in order to insure they are shipped the same day as ordered!
Please inform us if expedited service is needed for your order.
US and Mexico shipping Services
All US or Canada orders will be shipped UPS or USPS (USPS to U.S. PO Boxes & Puerto Rico Only).
UPS doesn't ship to PO boxes, please provide your physical address when you use UPS shipping methods.
If you provide invalid shipping address, you are responsible for the shipping cost if you require us to re-ship your order.
If your order is unclaimed or returned to us for any reason, you are responsible for the shipping cost if you require us to re-ship your order.
We can ship orders using USPS priority mail to US, US territories and most foreign countries, but we will not be responsible for delays, damages, open/broken or lost packages if you choose USPS priority mail shipping option. IF the packages is damaged/broken or lost by USPS, you will be charged for the orders.
We don't refund shipping cost If your shipment is unclaimed or returned to us for any reason.
We can ship to US domestic addresses, APO/FPO addresses, Hawaii, Alaska and U.S. Territories through USPS priority mail.
Please note that US Priority Mail is NOT traceable. We are not responsible for any lost or damaged US priority mail packages.
International Shipping Services
All international orders will be shipped through UPS.
International Delivery Times
We try our best to deliver your orders on time, but we are unable to guarantee that the international shipments will reach you in the exact time frame stated due to custom delays, we do not assume responsibility for delays in any international shipment.
Customs and Duties
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Applied Magnets is not responsible for any duties, taxes or other associated import fees that your country may impose. All such fees are your responsibility, and are not included in the shipping charges. Please contact your customs office for information about additional fees.
Applied Magnets is NOT responsible for packages held or denied by Customs in any destination country. The customer is responsible for the full order price and shipping costs should any package be held or denied by Customs. Should you refuse the package because of duty fees that may be associated with it, or for any other reason, you are responsibility for the full order price and shipping costs for the order.
Should an international order be lost or damaged in shipping, we will file a claim with the US postal service. Applied Magnets will replace or issue credit for the lost order or damaged item(s) once the claim has been settled. Our liability in cases of lost or damaged packages is limited ONLY to the amount of the claim paid and settled by the carrier.
If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.
The actual shipping weight displayed during checkout may not be accurate. Extra shipping weight includes the additional handling costs due to the care needed in packing and shipping magnets. Please make sure that you agree with the total shipping and handling cost before you submit your order.
In the event of a damaged or mis-shipped item, no replacement items will be shipped until we receive the damaged or mis-shipped items back in our facility.
- We will issue a UPS return call tag for any items that were mis-shipped by us.
- We highly re-recommend using UPS to return your items as you as the sender will be responsible for any items lost that were shipped to us by the United States Postal Service.
- As soon as we receive your return of a damaged or mis-shipped item, we will promptly ship out your replacement item.
Special free offers subject to cancellation without notice.
No products of ours can be sold at Amazon.com without our authorization.
Simple and Easy - 100% Customer Satisfaction.
Your complete shopping satisfaction is our number one priority!
If for any reason, you are not satisfied with our products, you may return purchased products within 15 days of purchase. You will get a refund for returned products if they are in original condition.
ALL RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE IF AN EQUAL OR GREATER ORDER HAS NOT BEEN PLACED BY THE TIME WE RECEIVE YOUR RETURN.
We do not accept returns if returned products are not in the original condition. We don't accept returns for used or damaged magnets.
If the returned magnets are not separated with original spacers but the magnets are in original condition, we will charge A 30% restocking fee.
Shipping costs are not refunded.
We do not accept returns for custom orders.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please send all returns to:
1111 Summit Avenue Suite #8
Plano, TX 75074
Please include your Order Number inside the box.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.